Privacy Policy

Dells Mobility Scooters LLC ("we," "us," or "our"), located in Wisconsin Dells, WI, operates the dellsmobilityscooters.com website. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and rental services.

Information We Collect

When you place a rental order, we collect:

• Full name, email address, and phone number
• Delivery address (if you choose delivery service)
• Order notes you provide
• Names, email addresses, and phone numbers of additional equipment operators

When you sign our liability waiver, we collect:

• Your typed legal name as an electronic signature
• Your IP address at the time of signing
• Date and time of signature

When you make a payment, your credit card information is collected and processed directly by Stripe, our payment processor. We do not store your full card number. Stripe securely retains a tokenized reference to your payment method on your behalf so that we may process additional charges if necessary (for example, equipment damage as outlined in your rental agreement). We also retain Stripe transaction identifiers to process refunds and maintain order records.

When you contact us through our contact form, we collect your name, email address, phone number (optional), and message.

Automatically collected information: Our website uses session cookies to maintain your shopping cart and browsing session. We do not use analytics tracking, advertising pixels, or third-party tracking cookies.

How We Use Your Information

• To process and fulfill your rental orders
• To send order confirmations, waiver signing requests, and rental reminders via email and SMS
• To process payments, issue refunds, and charge for equipment damage per your rental agreement
• To respond to your contact form inquiries
• To maintain records for tax and legal purposes

Third-Party Services

We share your information only with the following service providers, solely for the purposes described:

• Stripe — processes credit card payments and securely stores your payment method for potential future charges (e.g. equipment damage). Stripe receives your payment card details directly. See Stripe's Privacy Policy.
• Quo — delivers SMS text messages (order confirmations, waiver requests, rental reminders). Quo receives your phone number and message content.

We do not sell, rent, or share your personal information with any other third parties for marketing or advertising purposes.

Data Retention

We retain your order records indefinitely for tax, legal, and customer service purposes. Session data (including your shopping cart) expires after 2 hours of inactivity. Waiver signing links expire after 7 days.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request deletion of your personal information (note: we may need to retain certain records for tax and legal compliance)
• Correct inaccurate personal information

To exercise any of these rights, contact us using the information below.

Data Security

We use industry-standard security measures to protect your personal information, including HTTPS encryption for all data transmitted between your browser and our website. Payment card data is handled entirely by Stripe and never touches our servers.

Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

Dells Mobility Scooters LLC
Wisconsin Dells, WI
hello@dellsmobilityscooters.com
608-404-7100